Sentinel Error Codes [H00...]

Sentinel Error Codes [H00...]

This applies to the majority of Sentinel error codes, but most common error codes: H0007, H0017, H0031, H0033, H0034, H0041.

This is usually caused when an anti-virus scan or Windows update conflicts with ArtiCAD’s licensing or during licence installation.

To resolve this:

1. Click the Windows icon and type in 'This PC' - Open the folder.

2. Double click on your (C:) drive, then double click on your ArtiCAD or BathCAD folder.

3. Double click on your Licences folder.

4. Double click and run Remove_RTE - It will load a dialog box saying 'Operation successfully completed' when finished.

5. Double click and run Install_RTE - It will load a dialog box saying 'Operation successfully completed' when finished.

One of the following occurs:

- It will load a dialog box 'Operation successfully completed.' This will now allow you to load the software with no error codes.
- It will load a dialog box 'failed to install'. If this occurs then please disable all anti-virus software and run the Install_RTE again.

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