How do I print from ArtiCAD Online?

Your local printer should appear as an available printer on the remote desktop. For example, it will be listed as "Canon MX350 series Printer (from SUPPORT-PC2)" where:

- "Canon MX350 series Printer" will be the name of your local printer
- "SUPPORT-PC2" will be the name of your local machine

The first thing to check if you are struggling to print is that you are using a Citrix Desktop Workspace/Receiver Application rather than accessing it from a web browser.

The first time you log into the remote desktop website it should prompt you to download and install the Citrix Receiver software. Once installed, logging into the website will automatically launch the Citrix Receiver software.

If not, you can download it here:

https://www.citrix.com/en-gb/products/receiver.html

If you are using the Workspace/Receiver App please make sure that you can use the printer from your local machine first (to ensure that it is not an issue with the printer itself) If you can use the printer locally but not via the server, please ensure the printer drivers are up to date.

• Related Articles

• Can I use ArtiCAD Online on a tablet?

  Yes, you can utilise ArtiCAD Online via a tablet. To do this you would first need to download the Citrix Workspace application from the relevant store, e.g. App Store for an iPad™ or Google Play™ for an Android Tablet. Android™ 1. In the Play store, ...

• How do I add graphics catalogues to my ArtiCAD Online?

  As ArtiCAD online is hosted, a member of the ArtiCAD Support Team will need to install these for you. ​ Please contact your local ArtiCAD Support Team to discuss installation of these graphics.

• How do I transfer files between ArtiCAD Online to my local computer?

  Copying files between your local machine and the remote desktop is all done from the remote desktop. Log into your remote desktop as normal. Start File Explorer by clicking the Start button and then Server... The numbers and letters below 'Server' ...

• How do I print a Page Layout?

  Before starting your page layout, you should choose the paper size, orientation and printer that you wish to use.  Click 'File' and select 'Printer setup...'   NOTE - changing the paper size or orientation after you have started adding items to your ...

• Using ArtiCAD on Apple Mac™

  November 2020: Apple™ have announced that their latest machines will be using their own ARM processor and plan to update their whole range of Macs from Intel to this. As ArtiCAD is built as a Windows based program, applications such as VMware and ...