Version 21 and higher can only be used with Electronic HASP licences. Please
contact your local ArtiCAD Support Team for more information.
This can be caused by an out of date version of ArtiCAD. Please update to the latest version of the software by visiting the Members Area of our website.
If you are using the latest version the error can be caused by the machine having out of date dongle drivers. This means ArtiCAD cannot 'see' the dongle so it's not registering the dongle in the PC, this can also sometimes bring up the Activation Window.
You can download the latest sentinel protection installer from:
http://www.safenet-inc.com/support-downloads/sentinel-drivers/
If you have the latest drivers and it's still coming up with an activation, we have three possible reasons.
1. USB Port - some machine USB ports don't register the dongle, try plugging it into a different USB port on the machine.
2. A faulty Dongle.
3. If the dongle is faulty you will need to upgrade to our new HASP software licences. We no longer distribute any USB dongles.
To upgrade to a HASP licence, please
contact your local ArtiCAD Support Team.
Related Articles
Error opening file for writing
This error appears when trying to install a file when ArtiCAD is still running/open. To resolve this: 1. Close the ArtiCAD application. 2. Run the installation again. If the error continues, restart your PC and start the installation again.
CAD0 database error
This error code can appear upon opening ArtiCAD or while using ArtiCAD. To resolve [Opening]: 1. Close the error. 2. Update the software by visiting the members area. To resolve [When using ArtiCAD]: 1. Close the error. 2. Select Special at the top ...
.NET Framework Error
This a windows error on the PC, either has missing or an out of date .netframework. ArtiCAD requires a minimum of .netframework 4 installed on the PC to run. To resolve this: 1. Close any error messages, and load an internet browser. 2. Go ...
Error 1717 [BathCAD and BedCAD Users]
This is caused when you have a BedCAD or BathCAD licence and you have installed an ArtiCAD-Pro version in error. This prevents you from loading the software as the licence recognises that the wrong software has been installed. Please contact your ...
Sentinel Error Codes [H00...]
This applies to the majority of Sentinel error codes, but most common error codes: H0007, H0017, H0031, H0033, H0034, H0041. This is usually caused when an anti-virus scan or Windows update conflicts with ArtiCAD’s licensing or during licence ...